NinjaOps

Member statuses and what they mean

Take me to /members

Active: paying on time. Trial: on a free or discounted intro window; auto-converts on the trial end date. Paused: billing frozen at the member's request (vacation, injury). No auto-charges. Overdue: last recurring charge failed. See /members?filter=overdue. Cancelled: no longer a member; kept for history and reactivation.

Change status from a member's profile → status pill in the top right.

NinjaOps AI

Ask about your gym or how to use NinjaOps

NinjaOps AI

Ask me about your members, leads, revenue, or anything about running your gym.

Shift+Enter for new line · Uses your gym's AI provider